Refund policy

Refund Policy

At Bootspace, all items are thoroughly inspected and accurately described before being listed for sale. We take pride in the quality and authenticity of every pair we sell.

Refunds are only accepted in the following circumstance:

• The item received is significantly not as described in the listing.

To be eligible for a refund:

• You must contact us within 48 hours of receiving your item.
• The item must be returned in the exact condition it was received — unworn, with all original packaging.
• Proof of the issue must be provided (photos/video).

Refunds will not be accepted for:

• Change of mind
• Incorrect size ordered by the customer
• General wear and tear
• Items that have been worn or used

How to request a refund: Contact us via Instagram @bootspace_uk or email within 48 hours of delivery with your order number and photos clearly showing the issue. We will review and respond within 24 hours.

If your refund is approved, the item must be returned via tracked postage at the buyer's expense. Once received and inspected, your refund will be processed within 5 business days.

Bootspace reserves the right to refuse refunds that do not meet the above criteria.